Enacomm

Enacomm is a leading provider of intelligent, omnichannel self-service and data processing solutions to the financial services industry. A frontrunner in voice interface technologies (IVR, Voice Biometrics and Virtual Personal Assistant), Enacomm products are delivered as hosted services or on-demand through the cloud, making its services affordable for organizations of any size. Enacomm solutions drive automation and customer engagement to help organizations cut costs, reduce time-to-market, cross-sell/up-sell, improve loyalty and increase customer retention. Servicing companies from the Fortune 50 to the Fortune 2000, Enacomm leverages web, mobile, SMS, email, and voice to process millions of data transactions every day.

Products

Intelligent IVR for Financial Institutions

Category: Internet / Mobile / Digital Banking

Description: Enacomm is a leading provider of personalized, multi-modal self-service voice and data processing products and services to the financial industry. Delivered as hosted, on-demand and managed services through the cloud, Enacomm’s self-service and assisted-service IVR solutions serve as extensions of the financial institutions' digital banking solutions, helping organizations cut costs, improve loyalty and increase member retention. With sophisticated systems and services that reliably process spoken, data and touch-tone requests in real-time, Enacomm is bringing intelligence to customer self-service millions of times a day.

View Product

Virtual Personal Assistant Banking (Alexa™ Banking)

Category: Internet / Mobile / Digital Banking

Description: Enacomm's expertise in voice interfaces has now been extended to virtual personal assistant technology with its implementation of Alexa™ Banking for the Amazon Echo™. Leveraging the same web service data integrations used by Enacomm's Intelligent IVR systems, this product can be launched in weeks, branded for the financial institution and with the same features and capabilities to be expected from the financial institutions' IVR and more. *Alexa and Echo are trademarks of Amazon, Inc.

View Product

Engage - Enacomm Communications Manager for Financial Institutions

Category: Internet / Mobile / Digital Banking

Description: Engage is a browser-based console to manage and extend the capabilities of the IVR, unifying interactions across the web, chat, email, fax and voice recognition channels. Leveraging Engage, customers can make modifications to the IVR in minutes with no assistance from development.

View Product

4Cast - Hosted Omnichannel CRM Product for Financial Institutions

Category: Internet / Mobile / Digital Banking

Description: Enacomm’s 4Cast® is a hosted CRM product that automates intelligent customer interactions, predicts future behavior and conducts targeted messaging campaigns. 4Cast tracks customers’ activities and anticipates their needs in real-time. Using an advanced real-time decisioning engine, 4Cast researches hundreds of data points and accesses dozens of business policies to provide an exceptional customer self-service experience – all while aggressively conducting ongoing marketing and retention campaigns that are unique for each customer. From recognizing a customer by name to performing complex account analysis and probability modeling, 4Cast autonomously works to up-sell, communicate and retain.

View Product

ViA - Omnichannel Data Aggregation and Analytics

Category: Internet / Mobile / Digital Banking

Description: ViA® is Enacomm’s analytics tool featuring real-time reporting, monitoring, and alerting. ViA® is cost-effective and easy to deploy. In addition to serving as a powerful analytics tool that quickly tunes IVR applications, ViA provides usability feedback, proactively helps make informed decisions, improves customer satisfaction, and identifies key trends within all customer channels. Desired reports can be scheduled to automatically run at pre-selected dates or times and emailed to one or more individuals, allowing users to have the previous day's key metrics in their hands at the beginning of each business day, for example.

View Product

Enacomm Voice Authentication (EVA) with Voice Biometrics

Category: Internet / Mobile / Digital Banking

Description: Eva’s voice biometrics are proven methods of identification — perfect for multi-layered authentication systems. In fact, voice biometrics are more reliable than fingerprints and are used by government intelligence agencies world-wide. While PINs and other authentication data can be breached, your customer’s voice cannot be compromised or stolen. Even voice recordings or “replays” cannot be used to gain unauthorized account access, as Eva can ask for words, numbers and phrases in random order, making recordings or even stolen voice prints useless. Eva offers better defense against fraud than PINs or static security questions. This includes brute force attacks, credential sharing, hacking, Phishing, Vhishing, credential resets, Internet searches and social engineering. In fact, Eva’s underlying system boasts a 99.99 percent success rate and is in use in more than 40 countries today, protecting billions of dollars in assets.

View Product

Enacomm 2color %281%29

About Enacomm

Enacomm is a leading provider of intelligent, omnichannel self-service and data processing solutions to the financial services industry. A frontrunner in voice interface technologies (IVR, Voice Biometrics and Virtual Personal Assistant), Enacom... Read more

Enacomm Social Sites

Contact Name

Stacey Zuniga

Contact Email

staceyz@enacomm.net

Contact Phone Number

512-554-3872

Location

5800 East Skelly Drive Penthouse, Tulsa, OK, 74135